How to Write Letter

Hotel Apology Letter

Have you ever experienced that, you planned a holiday trip, did all the reservations prior to trip, & when you reached the destination you were informed that your reservation is cancelled because of double booking for the same room in the hotel? It is very frustrating. What if you are the hotel owner and customers have such experience in your hotel? You have to apologize to the customers for inconvenience. The best way to apologize is apology letter. Following are some samples for writing a hotel apology letter. Hotel apology letter is similar to business apology letter.

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Following are some sample hotel apology letters.

Let us assume that there is double booking in hotel run by Ms Laura because of misunderstanding and Ms Laura is writing hotel apology letter for the same:

Laura Johnson
General Manager
Little Star hotel

10th January 2011

George Milton
22 West,
Park Street,
New York
USA

Dear Sir,

Greetings for the day.

We are very sorry for inconvenience caused to you because of double booking at our hotel on 8th January 2011. You are a valuable customer to us and we feel ashamed for our mistake.

We accommodate lots of guests everyday at our hotel. This is the peak season for us. Our booking counter employee was under work stress when you booked the room, so he accepted booking from 2 customers for same room. We understand that the mistake is unacceptable and there cannot be any excuse for that. We will double check all the bookings twice here onwards. We assure you that this type of mistake would not happen in future.

We appreciate your patience and we would like to present you 2 days and 2 nights free stay at our hotel as a token of appreciation. We are looking forward to serve your future lodging needs soon.

Sincerely,
Laura Johnson
General Manager
Little Star hotel

Now let us assume that Ms Laura is writing a restaurant apology letter to the customer because customer had to wait too long for dinner:

Laura Johnson
General Manager
Little Star hotel

10th January 2011

George Milton
22 West,
Park Street,
New York
USA

Dear Sir,

Good day.

We request you to accept our sincere apology for inconvenience caused to you because of waiting too long for dinner on 8th January 2011. We feel very sorry about it.

This is a peak season for us, so our restaurant was flooded with guests on that day. We were running short of staff. We know that this unacceptable. We have hired new staff on urgent basis and we assure you that we would not commit such a mistake again.

We appreciate the feedback from customers. We offer you free discount coupons of dinner for 2. We do not want to lose valuable customers like you. We hope you will forgive us and visit again.

Sincerely,
Laura Johnson
General Manager
Little Star hotel

While writing hotel apology letter do not forget to maintain a formal tone throughout the letter and also give some personal touch. Write a good restaurant apology letter and get your customers back.

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